Refund Policy

Refund Policy

At Kolbi, we are dedicated to providing exceptional customer experience. As a boutique design company, we encourage you to make informed decisions, as we do not offer refunds for change of mind. If you have any enquiries before making a purchase, we recommend reaching out to our sales team for assistance.

Refund Eligibility:

Full refunds are available for purchases cancelled before the item has been despatched from our warehouse. Damaged or faulty products must be reported within 48 hours of receipt, and we will either exchange the product or issue a store credit.

Warranty:

In addition to the solutions outlined in the Kolbi Warranty and in compliance with relevant statutes, including the Australian Consumer Law, our warranty covers returns for up to 24 months. Approved warranty claims entitle you to a store credit or product exchange. This ensures that you can confidently enjoy your Kolbi purchase, backed by our commitment to quality and customer satisfaction.

If you have any queries or require further clarification on our warranty terms, please don't hesitate to contact our customer service team. Your satisfaction is our priority at Kolbi.

Contact Us

If you wish to speak to us about this Policy or about any refund, repairs, or replacements, please contact us at: hello@kolbi.com.au.